Return & Refund Policy
Return & Refund Policy
Last Updated: September 1, 2026
At Tranzheme, we carefully select and prepare our furniture products to provide our customers with a high-quality shopping experience.
Because our products are fulfilled through third-party warehouse and fulfillment facilities, our return process differs from that of traditional retail stores.
This Return & Refund Policy explains when returns, refunds, replacements, and other resolutions may be available.
By placing an order with Tranzheme, you acknowledge and agree to the terms outlined below.
1. General Return Policy
Due to the nature of our fulfillment and warehouse operations, our third-party fulfillment facilities generally do not accept customer-initiated returns.
As a result, Tranzheme generally does not accept returns for reasons such as:
Change of mind
No longer wanted
Ordered by mistake
Personal preference
Color preference
Style preference
The product does not match personal expectations
The product does not fit the customer’s intended space
Incorrect measurements made by the customer
Failure to measure doorways, hallways, stairs, elevators, or other access areas before ordering
Customers are strongly encouraged to review the product specifications, dimensions, materials, images, and other product information before placing an order.
2. Damaged Products
If your furniture arrives damaged, please contact Tranzheme as soon as possible after delivery.
To help us investigate and resolve the issue, we may require:
Order number
Customer name
Photographs of the shipping package
Photographs of the shipping label
Clear photographs of the damaged product
Photographs showing the extent of the damage
Video evidence where appropriate
A description of the issue
Please retain the original packaging and shipping materials until the issue has been resolved, as they may be required for inspection or a shipping claim.
After reviewing the information provided, Tranzheme may, at its discretion and where appropriate, offer one or more of the following resolutions:
Replacement parts
A replacement product
A partial refund
A full refund
Another reasonable resolution
The available resolution may depend on the nature and severity of the damage, product availability, shipping circumstances, and other relevant factors.
3. Defective Products
If you believe that a product has a manufacturing defect or significant functional issue, please contact us promptly after discovering the problem.
We may request photographs, videos, product information, or other evidence necessary to evaluate the claim.
After reviewing the claim, Tranzheme will determine the appropriate resolution in accordance with applicable law and the circumstances of the case.
Possible resolutions may include:
Replacement parts
Product replacement
Repair assistance
Partial refund
Full refund
Other appropriate remedies
4. Incorrect Products
If you receive a product that is materially different from the product you ordered, please contact us as soon as possible.
Please provide:
Order number
Photographs of the product received
Photographs of the packaging and shipping label
Description of the discrepancy
If the incorrect product was shipped due to an error on our part or our fulfillment partner’s part, we will review the situation and determine an appropriate resolution.
5. Refunds
If Tranzheme approves a refund, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.
Tranzheme is not responsible for delays caused by financial institutions or payment processors after the refund has been initiated.
6. Non-Returnable Situations
Unless otherwise required by applicable law, we generally do not accept returns for products that:
Have been delivered as ordered
Are not defective
Are not damaged
Match the product description
Were ordered incorrectly by the customer
Are no longer wanted
Do not fit the customer’s space
Do not meet the customer’s personal preference
Customers should carefully review all product information and measurements before placing an order.
7. Product Inspection Upon Delivery
We strongly recommend inspecting your furniture as soon as reasonably possible after delivery.
If you notice visible damage to the packaging, please photograph the package before opening it where possible.
If damage to the product is discovered after opening the package, take clear photographs and contact Tranzheme promptly.
Do not dispose of damaged furniture or packaging before contacting us unless doing so is necessary for safety reasons.
8. Furniture Dimensions and Customer Measurements
Customers are responsible for confirming that the selected furniture is appropriate for the intended location.
Before purchasing, please verify:
Product dimensions
Room dimensions
Doorway dimensions
Hallway dimensions
Stairway dimensions
Elevator dimensions
Entryway clearance
Available installation space
Tranzheme is generally not responsible for a product being unable to fit through a customer’s doorway, hallway, staircase, elevator, or other access point when the product dimensions were accurately disclosed before purchase.
9. Refused or Abandoned Deliveries
If a customer refuses delivery, fails to accept delivery, provides an incorrect address, or otherwise prevents successful delivery, additional shipping, storage, handling, or return-related costs may be incurred.
Because our fulfillment partners may not accept customer returns, refused or abandoned shipments may not qualify for a refund.
Any potential refund or resolution will be evaluated based on the specific circumstances and applicable law.
10. Exchanges
We generally do not offer exchanges for change-of-mind purchases or products that were ordered incorrectly.
If a product is damaged, defective, or incorrect, please contact us so that we can review the situation and determine whether a replacement or other resolution is available.
11. Special Orders and Customized Products
Certain products may be specially ordered, customized, personalized, or prepared specifically for a customer.
Unless otherwise required by applicable law, such products may not be eligible for cancellation, return, or refund once production or fulfillment has begun.
Any applicable terms for customized or special-order products will be communicated before the order is finalized where appropriate.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing your order.
Cancellation may only be possible before the order has entered fulfillment or shipment.
Once an order has been submitted to our fulfillment partner, processed, or shipped, cancellation may no longer be possible.
If cancellation is approved, any applicable refund will be processed according to the circumstances of the order and applicable law.
13. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit, exclude, or waive any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.
Depending on your location and applicable law, you may have statutory rights relating to defective, unsafe, misdescribed, or otherwise non-conforming products.
Where applicable law provides rights that differ from this policy, those legal rights will apply.
14. How to Contact Us
If you believe that your order is damaged, defective, incorrect, or otherwise requires assistance, please contact us before attempting to ship anything back.
Please include:
Your full name
Order number
Email address used for the order
Description of the issue
Relevant photographs
Video evidence where appropriate
Tranzheme
Email: [support@tranzheme.com]
Please do not send products to any address unless Tranzheme has specifically authorized the return in writing.
Unauthorized returns may not be accepted or processed.
15. Policy Updates
Tranzheme may update this Return & Refund Policy from time to time to reflect changes in our products, fulfillment operations, or applicable legal requirements.
The updated version will be posted on this page with a revised Last Updated date.
