Privacy Policy

Last Updated: September 1, 2026

At Tranzheme (“Tranzheme,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit, use, or make a purchase through our website.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, purchase our furniture and related products, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from third-party services.

1.1 Information You Provide to Us

Depending on how you interact with Tranzheme, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone or mobile number

  • Account login information

  • Order and purchase information

  • Product preferences

  • Customer service communications

  • Reviews, feedback, and other content you submit

  • Information provided when requesting a quote or contacting us

  • Information submitted through forms on our website

  • Marketing preferences

  • Any other information you voluntarily provide to us

If you create an account with us, we may also maintain information associated with your account, including order history and saved preferences.

1.2 Payment Information

When you place an order, payments may be processed by third-party payment providers.

Depending on the payment method you choose, payment providers may collect and process information such as your payment card number, expiration date, billing information, and other payment-related information.

Tranzheme generally does not store complete payment card information on our own servers. Payment information is processed by the applicable payment service provider in accordance with its own privacy policy and security practices.

1.3 Information Collected Automatically

When you access our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Screen resolution

  • General geographic location

  • Referring website

  • Pages viewed

  • Products viewed

  • Search terms

  • Date and time of visits

  • Website interactions

  • Shopping cart activity

  • Information about how you navigate and use our website

We may collect this information using cookies, pixels, tags, log files, analytics technologies, and similar technologies.

2. How We Use Your Information

We may use the information we collect for the following purposes:

2.1 Processing and Fulfilling Orders

We use your information to:

  • Process purchases

  • Confirm orders

  • Process payments

  • Arrange shipping and delivery

  • Provide order updates

  • Manage returns, refunds, and exchanges

  • Provide customer support

  • Prevent fraudulent or unauthorized transactions

2.2 Providing and Improving Our Website

We may use information to:

  • Operate and maintain our website

  • Improve website functionality

  • Improve product selection and presentation

  • Personalize your shopping experience

  • Understand customer preferences

  • Analyze website performance

  • Troubleshoot technical issues

  • Develop new products, features, and services

2.3 Communications

We may use your contact information to communicate with you about:

  • Orders and transactions

  • Shipping and delivery

  • Returns and refunds

  • Customer service requests

  • Account-related matters

  • Product availability

  • Important website updates

Where permitted by applicable law, we may also send promotional communications about products, special offers, new collections, and other Tranzheme updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.

2.4 Security and Fraud Prevention

We may use information to:

  • Detect and prevent fraud

  • Protect our website and customers

  • Verify transactions

  • Prevent unauthorized access

  • Investigate suspicious activity

  • Enforce our policies and terms

  • Protect our legal rights

2.5 Legal and Regulatory Compliance

We may process personal information when necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from governmental authorities

  • Establish, exercise, or defend legal claims

  • Protect the rights, property, and safety of Tranzheme, our customers, and others

3. Cookies and Similar Technologies

Tranzheme may use cookies and similar technologies to operate and improve our website.

Cookies are small text files stored on your device that allow websites to recognize your browser and remember certain information.

We may use cookies for purposes including:

  • Essential website functionality

  • Shopping cart functionality

  • Account authentication

  • Remembering preferences

  • Website analytics

  • Performance monitoring

  • Personalization

  • Advertising and marketing

  • Measuring advertising effectiveness

  • Fraud prevention

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, social media, or other services.

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we may provide additional cookie controls or consent mechanisms.

4. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand how visitors use our website and to improve our marketing activities.

These services may collect information about your interactions with our website, including pages viewed, products viewed, purchases, device information, and other usage information.

Depending on the services we use, these providers may include analytics platforms, advertising networks, social media platforms, payment providers, email service providers, and other technology providers.

These third parties may use cookies, pixels, tags, or similar technologies.

You may be able to control certain advertising preferences through your browser, device settings, advertising platform settings, or applicable privacy preference tools.

5. How We Share Your Information

We do not sell your personal information for money.

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Service Providers

We may share information with companies that provide services such as:

  • Website hosting

  • Website maintenance

  • Payment processing

  • Order processing

  • Shipping and delivery

  • Warehousing and fulfillment

  • Customer support

  • Email delivery

  • Marketing

  • Advertising

  • Analytics

  • Fraud prevention

  • Information security

  • Technology services

These service providers are generally permitted to use personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

Business Transactions

If Tranzheme is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, legal proceedings, court orders, governmental requests, or to protect our rights, property, safety, or the rights and safety of others.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, shipping services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing and maintaining transaction records

  • Providing customer service

  • Maintaining business and accounting records

  • Preventing fraud

  • Resolving disputes

  • Enforcing agreements

  • Complying with legal and regulatory obligations

The retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information we collect

  • The right to request access to your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of certain personal information

  • The right to request restriction of certain processing

  • The right to object to certain processing

  • The right to request portability of your information

  • The right to withdraw consent where processing is based on consent

  • The right to opt out of certain marketing communications

  • The right to opt out of certain targeted advertising or sale/sharing of personal information where applicable

These rights are subject to applicable legal limitations and exceptions.

To exercise applicable privacy rights, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

10. Marketing Communications

If you subscribe to Tranzheme marketing communications, we may send you information about:

  • New furniture collections

  • New products

  • Special offers

  • Promotions

  • Seasonal campaigns

  • Product recommendations

  • Company news

You can unsubscribe from promotional emails at any time by selecting the unsubscribe option contained in the email.

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications necessary to complete transactions or provide services, such as order confirmations, shipping notifications, account notices, and customer service communications.

11. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us.

If we become aware that we have collected personal information from a child in circumstances where such collection is prohibited by applicable law, we will take reasonable steps to delete that information.

12. International Visitors

Tranzheme may operate or provide services to customers located in different countries.

As a result, your personal information may be transferred to, stored in, or processed in countries other than the country where you reside.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

13. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended.

Depending on applicable law, California residents may have rights to:

  • Know and access certain personal information collected about them

  • Request deletion of certain personal information

  • Request correction of inaccurate personal information

  • Opt out of certain sale or sharing of personal information

  • Opt out of certain targeted or cross-context behavioral advertising

  • Limit certain uses of sensitive personal information where applicable

  • Receive equal treatment for exercising applicable privacy rights

Tranzheme does not discriminate against customers for exercising privacy rights provided by applicable law.

To submit a privacy request, please contact us using the contact information below.

14. European Economic Area and United Kingdom Privacy Rights

If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and UK GDPR.

Depending on the circumstances, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict processing

  • Object to certain processing

  • Receive certain personal information in a portable format

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with your applicable data protection authority

Where applicable, we may process personal information based on one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Consent

  • Protection of vital interests

Where we rely on legitimate interests, we consider and balance those interests against your rights and interests.

15. Do Not Track Signals

Some web browsers may provide “Do Not Track” or similar signals.

Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all browser-based Do Not Track signals.

Where required by applicable law, we will honor legally recognized privacy preference signals in accordance with applicable requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of our website after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated policy to the extent permitted by applicable law.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Tranzheme

Email: [support@tranzheme.com]

Website: [tranzheme.com]

We will review and respond to privacy requests within the time required by applicable law.

18. Effective Date

This Privacy Policy is effective as of September 1, 2026.

© 2026 Tranzheme. All Rights Reserved.