Shipping Policy

Last Updated: September 2, 2026

At Tranzheme, we are committed to providing a reliable and transparent delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Processing & Delivery Times

Most orders are fulfilled from our U.S.-based warehouse through our third-party fulfillment partners.

Our standard delivery timeline is:

Stage Estimated Time
Order Processing Within 2 business days
Transit & Delivery 7–10 business days
Total Estimated Delivery Approximately 9–12 business days

Order Processing

After your payment has been successfully received and your order has been confirmed, your order will generally be processed and handed over to the shipping carrier within 2 business days.

Processing time begins on the next applicable business day after the order is confirmed.

Transit & Delivery

After the order has been shipped, delivery generally takes approximately 7–10 business days.

Transit time begins after the package has been handed over to the applicable shipping carrier.

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, transportation conditions, and other circumstances beyond our reasonable control.

2. Business Days

All processing and delivery estimates stated in this Shipping Policy are based on business days.

For purposes of this policy, business days generally exclude:

  • Saturdays

  • Sundays

  • U.S. federal holidays

Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.

During U.S. federal holidays, peak shopping periods, or periods of unusually high order volume, processing and delivery may take longer than the standard estimated timeframe.

3. Estimated Delivery Example

For example, if an order is successfully placed and confirmed on a Monday:

  • Processing: up to 2 business days

  • Shipping transit: approximately 7–10 business days

  • Estimated total: approximately 9–12 business days

The actual delivery date may vary depending on the shipping carrier and destination.

The estimated delivery timeframe does not constitute a guaranteed delivery date.

4. Shipping Costs

Shipping costs vary depending on the product, destination, product dimensions, weight, quantity, and applicable shipping service.

Unless otherwise stated on the product page or during checkout, shipping charges are not included in the product price.

For oversized furniture, multiple-item orders, remote destinations, or special delivery requirements, additional shipping charges may apply.

Where applicable, the available shipping cost will be displayed during checkout.

For products where shipping charges cannot be automatically calculated, customers may contact Tranzheme for shipping information before placing an order.

5. Shipping Confirmation & Tracking

Once your order has been shipped, Tranzheme or our fulfillment partner may provide a shipping confirmation email containing tracking information.

Please note that tracking information may not become active immediately after shipment.

It may take some time for the carrier’s tracking system to register and update the shipment.

6. Delivery Delays

We make reasonable efforts to meet the estimated delivery timeframe; however, delivery dates are not guaranteed.

Delivery may be delayed due to circumstances including:

  • Severe weather

  • Natural disasters

  • U.S. federal holidays

  • Carrier delays

  • Transportation disruptions

  • High shipping volumes

  • Warehouse processing delays

  • Incorrect or incomplete shipping information

  • Delivery restrictions

  • Other circumstances beyond our reasonable control

If your order experiences an unexpected delay, we will make reasonable efforts to assist you in obtaining updated tracking or delivery information.

7. Large & Oversized Furniture

Furniture may require special handling due to its size and weight.

Depending on the product and destination, delivery may be made to the curbside, building entrance, property entrance, or another standard delivery location determined by the carrier.

Unless expressly stated otherwise on the product page or at checkout, standard shipping does not necessarily include:

  • Room-of-choice delivery

  • Carry-in service

  • Assembly

  • Installation

  • Removal of existing furniture

  • Removal of packaging materials

Customers are responsible for ensuring that the ordered furniture can reasonably access the intended delivery location.

Before purchasing large furniture, customers should measure doorways, hallways, elevators, stairways, entrances, and other access points.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Contact telephone number

Tranzheme is not responsible for delays, additional shipping charges, failed deliveries, or other issues resulting from incorrect or incomplete information provided by the customer.

9. Damaged Packages

Customers should inspect the exterior of the package upon delivery where reasonably possible.

If the package appears damaged, we recommend taking photographs of the package before opening it.

If your product arrives damaged, please contact Tranzheme promptly and provide:

  • Order number

  • Photographs of the package

  • Photographs of the shipping label

  • Photographs of the damaged product

  • A description of the damage

  • Video evidence where appropriate

Please retain the original packaging and shipping materials until the matter has been reviewed.

10. Lost or Missing Shipments

If tracking information indicates that a shipment has been delivered but you cannot locate it, please first check your delivery area, building reception, mailroom, property management office, household members, or neighbors.

If the shipment cannot be located, please contact Tranzheme so that we can assist with an investigation with the applicable carrier or fulfillment partner.

11. Order Cancellation Before Shipment

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may only be guaranteed before the order has entered fulfillment or shipment.

Once an order has been processed by our fulfillment partner or shipped, cancellation may no longer be possible.

Any applicable refund will be handled in accordance with our Return & Refund Policy.

12. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Tranzheme

Email: [Insert Customer Service Email]

Address: [Insert Business Address]

Website: [Insert Website URL]

13. Policy Updates

Tranzheme may update this Shipping Policy from time to time to reflect changes in our fulfillment operations, shipping services, or applicable requirements.

The updated version will be posted on this page with a revised Last Updated date.